Returns & Refunds Policy

Returns & Refunds Policy - SportyCraft

At SportyCraft, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Returns & Refunds Policy carefully to understand how we handle returns, refunds, and exchanges.

1. Return Eligibility

We accept returns for physical products within [X] days of receiving your order. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as when you received it.

  • The item must be in its original packaging, including all tags, labels, and accessories.

  • The item must be returned within [X] days from the date of delivery.

Please note: We do not accept returns on digital products, such as downloadable files (e.g., SVG, PNG, embroidery designs), due to the nature of the products.

2. Non-returnable Items

The following items cannot be returned:

  • Digital products (downloadable files, SVG, PNG, embroidery designs, etc.)

  • Gift cards

  • Sale or clearance items

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your email] or [Your phone number] within [X] days of receiving your order.

  2. Provide your order number, the item(s) you wish to return, and a brief reason for the return.

  3. We will provide you with the return instructions and, if applicable, a return shipping label.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within [X] business days.

Please note: Refunds may take additional time to appear on your bank statement or credit card depending on your financial institution.

5. Shipping Costs

  • Return Shipping: The cost of return shipping is the responsibility of the customer, unless the item is defective or we made an error in processing your order.

  • Original Shipping: Shipping fees for the original order are non-refundable, unless the item is defective or we made an error in processing your order.

6. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [Your email] or [Your phone number] to initiate the exchange process. If your exchange is approved, you may need to return the original item first, and we will ship the replacement at no additional charge.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [X] days of receiving your order. We will provide you with a return shipping label and offer a replacement or full refund for the damaged or defective product.

8. Cancellations

You may cancel your order within [X] hours of placing it. If the order has already been processed or shipped, you will need to follow our return process.

9. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, or need assistance with a return, please contact our customer service team at:

Email: help.sportycraft@gmail.com