FAQS

Frequently Asked Questions (FAQs) - SportyCraft

Welcome to our FAQ section! Here you will find answers to the most common questions about our products and services. If you don’t find the answer you’re looking for, feel free to contact us at help.sportycraft@gmail.com.

1. What products do you sell at SportyCraft?

At SportyCraft, we offer a wide variety of high-quality digital products including:

SVG files: Ideal for use with cutting machines such as Cricut and Silhouette.
PNG files: Perfect for sublimation, printing, and graphic design projects.
Embroidery designs: Digital patterns for embroidery machines.

2. How can I purchase products from your website?

To purchase products from SportyCraft, simply follow these steps:

Browse through our collection of products.
Select the product you would like to purchase.
Add it to your cart and proceed to checkout.
Enter your payment information and complete the purchase.
Once the payment is confirmed, you will receive a download link for digital products or shipping details for physical products.

3. How do I download my digital products?

After completing your purchase, you will receive a confirmation email with a link to download your digital files. Simply click the download link to save the files to your device.

4. Do you offer refunds or exchanges?

We want you to be satisfied with your purchase! Our Refund and Return Policy applies to physical products within [X] days of receipt. Unfortunately, we do not offer refunds or exchanges on digital products, such as SVG, PNG, and embroidery files, due to the nature of these items.

Please refer to our Refund & Returns Policy for more details.

5. Do you accept international orders?

Yes! We accept orders from customers worldwide. Shipping costs and delivery times may vary depending on your location.

6. How do I contact customer support?

You can reach our customer support team by email at [Your email] or by phone at [Your phone number]. We are here to assist you with any questions or issues you may have.

7. How do I access my account?

If you already have an account with SportyCraft, simply log in using your username and password at the top of the website. If you are a new customer, you can create an account during the checkout process or by clicking on the “Sign Up” link.

8. Are your files compatible with Cricut or Silhouette?

Yes, all of our SVG files are compatible with Cricut, Silhouette, and other cutting machines that support SVG format. We provide high-quality files that can be used for a variety of projects.

9. How do I use your products for commercial purposes?

Many of our products can be used for personal and small business projects. However, if you intend to use our designs for mass production or resell the designs as is, please refer to the licensing information provided with each product. For any specific questions about commercial usage, feel free to reach out to us at [Your email].

10. How can I stay updated on new products and promotions?

To receive updates on new products, promotions, and exclusive offers, you can subscribe to our newsletter. Simply enter your email address at the bottom of our website, and you'll be added to our mailing list.

11. Do you offer custom design services?

At this time, we do not offer custom design services. However, we are constantly adding new designs to our collection, so be sure to check back regularly for fresh and exciting options.

12. What payment methods do you accept?

We accept various payment methods, including:

Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Other secure payment gateways

13. How can I cancel or modify my order?

If you need to cancel or modify an order, please contact us within [X] hours of placing your order. If your order has already been processed or shipped, we may not be able to make changes. Please refer to our Returns & Refunds Policy for more details.

14. Do you have a loyalty or rewards program?

Currently, we do not offer a loyalty or rewards program. However, we regularly offer discounts and promotions through our newsletter and on our social media channels.

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